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Receipt of merchandise:
Incidence in the reception of the merchandise:
We make order reservations upon payment of 50% of the final amount.
We carry out storage for a period of 30 days; once this period has passed, the order will be fully paid and a storage surcharge. If for any reason the reservation is canceled, it will be penalized with a fine of the total amount.
All our products have a 2-year warranty under any manufacturing defect.
In order to apply the warranty to a product, you must notify us by email, the order number or invoice number and attached photos indicating any observed damage.
At the time of acceptance, a replacement and / or repair of the defective part is performed. The guarantee covers the replacement of the product, while the cost of transportation is borne by the customer. For any claim you must present the invoice corresponding to the purchase of the product.
The guarantee will not apply in case:
-The product has been poorly assembled, installed or poorly maintained by the user.
-The product has been repaired and damaged.
-The product has arrived broken or damaged.
-The spare parts have a 1 year warranty.